Currently, we only ship to the continental United States, excluding Alaska and Hawaii. Meanwhile, we cannot ship to any P.O. Box addresses. We require all customers to provide us with a physical address to ensure your products will reach you safely.

Currently, we covered the shipping fee for sending the products to our customers.

For security purposes, we do not store credit card information. This means you will be charged at the time of purchase.

No. Different discounts cannot be combined in a single order. If all selected items are eligible for the same discount, it will be applied to all items at checkout (for non-automatic discounts that require a code, enter the code at checkout). If your items qualify for different discounts, please place separate orders to use each applicable discount.

Your order is immediately placed into our warehouse queue and may begin fulfillment shortly after submission. As a result, edits may not be possible once processing has begun. If you need to request a modification, please contact us within 24 hours of placing your order. We’ll do our best to accommodate your request, but we cannot guarantee that changes can be made.

If you need to cancel or modify your order after it's been placed, reach out to us immediately at service@phivillaus.com with the subject line "Urgent - Edit Phi Villa Order No. (your order number)," and we'll see what can be done.

We have 50+ warehouses in the US mainland. The system will choose the suitable warehouses based on your address and item stocks.

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Yes, we accept returns within a specified period. Please review our return policy for more details

All items purchased from Phi Villa are covered by a 1-year limited warranty against manufacturing defects. Here are the details:

1-What is Covered:

• Manufacturing defects
• Quality issues under normal, non-artificial use

2-What is Not Covered:

• Damage caused by accident, misuse, or abnormal use
• Normal wear and tear (e.g., minor scratches, fading)
• Damage caused by improper assembly or maintenance